Guest Experience Specialist

HHM Hospitality; Hillsboro (OR); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit and Parking benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Hillsboro to greet guests, check them in, and handle requests with a friendly, professional approach. You will register guests, verify payment methods, and manage reservations using the PMS system, while ensuring safety and high service standards.

The role involves balancing accounts, assisting in breakfast/luggage during peak times, and contributing to overall guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Receive and resolve guest complaints, escalating if necessary.
• Secure guests' valuables in hotel safe if needed.
• Balance accounts and conduct audits.
• Aim to improve guest satisfaction scores.
• Follow safety standards and wear required PPE.

Skills

Customer service

PMS familiarity

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in Hillsboro to greet guests, check them in, and handle requests with a friendly, professional approach. You will register guests, verify payment methods, and manage reservations using the PMS system, while ensuring safety and high service standards.

The role involves balancing accounts, assisting in breakfast/luggage during peak times, and contributing to overall guest satisfaction.