Guest Experience Specialist

Aloft-Hillsboro--beaverton; Hillsboro (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Hillsboro is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and manage billing with accuracy. The role emphasizes friendly, professional service and adherence to brand standards in a fast-paced hotel environment.

Responsibilities include assisting guests with reservations, processing requests, and ensuring a seamless guest experience while contributing to a positive team atmosphere at the Hillsboro property.

Qualifications

• 3 years of customer service experience.

Responsibilities

• Process guest check-ins and check-outs.
• Secure payments and verify billing.
• Assist guests with reservations and requests.
• Maintain high standards of quality and brand integrity.

Skills

Detail oriented

Team Player

Enthusiastic

Job description

Aloft Hillsboro is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and manage billing with accuracy. The role emphasizes friendly, professional service and adherence to brand standards in a fast-paced hotel environment.

Responsibilities include assisting guests with reservations, processing requests, and ensuring a seamless guest experience while contributing to a positive team atmosphere at the Hillsboro property.