Guest Experience Specialist

Workstream; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Discounted employee shift meals

Referral bonus program

Career development opportunities

Job summary

Workstream is seeking enthusiastic individuals for the Guest Services Team in Los Angeles. Candidates will be responsible for creating world-class hospitality experiences through warm greetings, managing reservations, and ensuring excellent service. Strong customer service experience is required, along with a passion for hospitality.

The role includes ensuring compliance with safety procedures and handling guest needs actively. This position also offers benefits like medical insurance, paid sick leave, and growth opportunities.

Qualifications

• 1–3+ years of customer service experience.
• Must have or be able to obtain valid local and/or state certifications.
• Passion for hospitality and proven track record.

Responsibilities

• Greet guests warmly upon arrival.
• Manage reservations, wait lists, and seating.
• Thank and inquire about guests' experiences.

Skills

Customer service experience

Problem-solving skills

Communication skills

Relationship building skills

Education

Food Handler certification

Responsible Beverage Service certification

Job description

Workstream is seeking enthusiastic individuals for the Guest Services Team in Los Angeles. Candidates will be responsible for creating world-class hospitality experiences through warm greetings, managing reservations, and ensuring excellent service. Strong customer service experience is required, along with a passion for hospitality.

The role includes ensuring compliance with safety procedures and handling guest needs actively. This position also offers benefits like medical insurance, paid sick leave, and growth opportunities.