Guest Experience Specialist

JOEY Restaurants; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Discounted employee shift meals

Referral bonus program

Career development opportunities

Job summary

Workstream is seeking enthusiastic individuals for the Guest Services Team in Los Angeles. Candidates will be responsible for creating world-class hospitality experiences through warm greetings, managing reservations, and ensuring excellent service. Strong customer service experience is required, along with a passion for hospitality.

The role includes ensuring compliance with safety procedures and handling guest needs actively. This position also offers benefits like medical insurance, paid sick leave, and growth opportunities.

Qualifications

• 1–3+ years of customer service experience.
• Must have or be able to obtain valid local and/or state certifications.
• Passion for hospitality and proven track record.

Responsibilities

• Greet guests warmly upon arrival.
• Manage reservations, wait lists, and seating.
• Thank and inquire about guests' experiences.

Skills

Customer service experience

Problem-solving skills

Communication skills

Relationship building skills

Education

Food Handler certification

Responsible Beverage Service certification

Job description

This is about YOU. Your passion, purpose, and potential. When you join the JOEY team, you can expect a warm,inclusiveandcreativeenvironment.We are committed to training, educating, and empowering ourpeople, andwe live by our culture of People Development.JOEY Restaurants is all about opportunity and oursuccess is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).

As a member of theGuest Services Team, youare responsible forcreating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY.Ourguestserviceteamrepresentsourbest &brightest, elevating social awareness andprofessionalism to unmatched levels.

Wage Scale

$21.78 per hour. This position is eligible for tips.

Duties

• Greet guests warmly and enthusiasticallyimmediatelyas they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, andmaintainthe flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assistwith handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as theydepartthe restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment.It’sYour Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol salesin accordance withstate law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3+ years customer serviceexperience(If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proventrack recordof creating world-class hospitality experiences.
• Thrive in adynamic,fast-paced work environment.
• Be able towalk andstand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks;and liftand carryup to50lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team execution.
• They are passionate about quality and professionalism.
• Theypossessexceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

Joinourteam!

Ifyou'relooking for a place to meet your potential,we'dlike to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned andoperatedsince 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We arecommitted to offering reasonableaccommodationsto qualified job applicants.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may beadditionalduties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies mustestablisha fully executed service agreement with JOEY’s Human Resources department tosubmitresumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries pleasesubmityour request to [e-mail].

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.