Guest Experience Specialist

Dreamscape Hospitality; Freeport (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Dreamscape Hospitality in Freeport, IL, is seeking a Guest Service Agent to deliver exceptional service at the front desk. You will check guests in and out, handle reservations, and greet visitors with warmth. This role requires strong communication, the ability to multitask in a fast-paced hotel environment, and basic computer skills.

Prior hospitality experience is preferred. You will contribute to a memorable guest experience by offering local recommendations and ensuring a smooth, friendly

Qualifications

• High school diploma or equivalent required; some hospitality training preferred.
• Experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests, check in, and provide information about services and amenities.
• Handle check-outs with accurate billing and payment processing.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services and local recommendations.
• Maintain a tidy front desk and assist with luggage as needed.
• Uphold hotel standards of quality and hospitality.

Skills

Customer service

Communication

Multitasking

Hospitality training

Education

High school diploma or equivalent

Some college or hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Freeport, IL, is seeking a Guest Service Agent to deliver exceptional service at the front desk. You will check guests in and out, handle reservations, and greet visitors with warmth. This role requires strong communication, the ability to multitask in a fast-paced hotel environment, and basic computer skills.

Prior hospitality experience is preferred. You will contribute to a memorable guest experience by offering local recommendations and ensuring a smooth, friendly