Guest Experience Specialist

Hotel Equities; El Paso (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Retirement Plan

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Employee Discount (Hotel Rates)

Employee Referral Program

EAP

Job summary

Hotel Equities is seeking a friendly Guest Services Representative in El Paso, Texas. In this role you will welcome guests, handle arrivals and departures, process reservations and payments, and respond to guest requests to ensure a smooth stay.

You will collaborate with housekeeping and other departments to promote hotel services and maintain a welcoming lobby. The position requires excellent communication and flexible hours, including nights and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests with friendly, professional service.
• Process arrivals, departures, reservations, payments, and requests accurately.
• Respond promptly to questions and escalate issues when needed.
• Maintain accurate guest records and shift documentation.
• Coordinate with housekeeping, maintenance, and other departments.
• Promote hotel services and guest opportunities.
• Follow cash-handling and privacy procedures.
• Monitor lobby and front desk area to maintain a welcoming environment.
• Complete assigned shift responsibilities and communicate during handoffs.

Skills

Customer service

Communication

Problem solving

Flexibility

Professionalism

Education

High school diploma

Equivalent

Tools

PMS

POS systems

Microsoft Office

Hotel platforms

Job description

Hotel Equities is seeking a friendly Guest Services Representative in El Paso, Texas. In this role you will welcome guests, handle arrivals and departures, process reservations and payments, and respond to guest requests to ensure a smooth stay.

You will collaborate with housekeeping and other departments to promote hotel services and maintain a welcoming lobby. The position requires excellent communication and flexible hours, including nights and weekends.