Guest Services & Reservations Specialist

Hrstalentsolutions; El Paso (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Hrstalentsolutions in El Paso, TX is seeking a Guest Services and Reservations Associate for in-person work. The role centers on assisting guests with bookings, answering questions, and coordinating with hospitality teams to fulfill requests.

Training on the property's reservation system is provided. Previous hospitality or customer service experience is beneficial, and candidates should stay composed when multiple requests arrive.

Qualifications

• Experience in hospitality is an advantage.
• Reception, retail or other customer service work can prepare someone for the role.
• Willingness to learn the property's routines and procedures.

Responsibilities

• Assist guests with bookings, questions about reservations, and property services.
• Record guest requests accurately and hand off to the appropriate team.
• Maintain notes for open items and provide clear handover to the next associate.
• Listen to guest concerns and seek appropriate, realistic resolutions.
• Ensure privacy procedures and update guests on next steps.

Skills

Customer service

Communication

Hospitality experience

Professional demeanor

Tools

Reservation system

Job description

Hrstalentsolutions in El Paso, TX is seeking a Guest Services and Reservations Associate for in-person work. The role centers on assisting guests with bookings, answering questions, and coordinating with hospitality teams to fulfill requests.

Training on the property's reservation system is provided. Previous hospitality or customer service experience is beneficial, and candidates should stay composed when multiple requests arrive.