Guest Experience Coordinator - Front Desk

Pierhouse; El Paso, Northern (TX, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Courtyard Downtown EPC in El Paso is seeking a Front Desk Associate to warmly greet guests, check them in and out, and support pre-registration and reservation blocking. You will post charges, handle cash and cards, and ensure accurate daily transactions with the Front Office system.

The role requires vigilance with reservations, rate awareness, and the ability to work flexible shifts, including nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Tools

Front Office system

Job description

Courtyard Downtown EPC in El Paso is seeking a Front Desk Associate to warmly greet guests, check them in and out, and support pre-registration and reservation blocking. You will post charges, handle cash and cards, and ensure accurate daily transactions with the Front Office system.

The role requires vigilance with reservations, rate awareness, and the ability to work flexible shifts, including nights, weekends, and holidays.