Medical Spa Manager

VIO Med Spa; Redmond (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

2 weeks paid time off

401(k)

Eligible for spa bonus program

Job summary

A premier beauty and wellness spa located in Redmond, WA seeks a Spa Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will demonstrate strong leadership and communication skills, manage staff activities, and drive sales strategies. Benefits include medical coverage, paid time off, and a 401(k) plan. Join us in creating a youthful environment for our clients.

Qualifications

• Proven leadership and management experience.
• Comfortable working in a fast-paced environment.
• Ability to manage multiple tasks and priorities.
• Adaptive, flexible, and highly organized while embracing change.
• Demonstrated project management skills and ability to multitask and prioritize.
• Excellent communication and conflict management skills.
• Strong supervisory and leadership skills with an "accountability first" mindset.
• Impeccable time and self‑management skills.
• Analytics and problem‑solving skills; highly collaborative and flexible.
• Ability to advise patients on cosmetic and non‑cosmetic treatment options.
• Relationship‑oriented with exceptional interpersonal skills.
• Ability to lift at least 30 pounds, stand for extended periods, and work evenings and Saturdays.

Responsibilities

• Ensure exceptional guest experience and high member satisfaction.
• Manage daily activities of spa staff.
• Train and onboard employees on latest services.
• Supervise Nurse Practitioners, RNs, Estheticians, Spa Therapists, and Receptionists.
• Conduct performance evaluations and training.
• Develop marketing strategies to attract and retain members.
• Maintain inventory of supplies and equipment.
• Ensure compliance with laws and health codes.

Skills

Leadership/Management experience

Sales and customer service experience

Excellent communication skills

Strong supervisory skills

Problem-solving skills

Time Management

Analytics

Patient Advisory

Interpersonal Skill

Relationship Building

Physical Ability

Education

Equivalent education/experience in management

Job description

VIO Med Spa is an age‑defying, beauty and wellness spa that provides unparalleled and innovative services for both men and women who want to retain a youthful look and feel without invasive procedures. We help clients of all ages "Feel Great and Look Amazing" by meeting their personal beautification and wellness goals and creating individualized health and beauty plans tailored to each client’s needs.

About the role

The Spa Manager is an in‑person, full‑time role who will report directly to the Owners and Medical Director. The Manager is responsible for overall operation and performance of the spa, ensuring that service and treatment sales meet or exceed guest service and revenue expectations, creating an inspiring team environment, and meeting all financial objectives.

Responsibilities

• Collaborate closely with the team to deliver an exceptional guest experience and maintain high member satisfaction.
• Manage daily activities of staff, including Nurse Practitioner/Physician’s Assistants, Nurses, Estheticians, Spa Therapists, and Receptionists.
• Create a staffing schedule that covers all hours of operation with necessary team members.
• Fulfill non‑specialized roles when employees are absent.
• Conduct performance evaluations, provide feedback, and offer professional development opportunities.
• Develop a cadence for staff meetings and training to support best practices.
• Create, maintain, and oversee a marketable and profitable spa business, achieving financial goals through revenue generation, cost‑effective strategies, and lead generation.
• Train and onboard new and current employees on the latest services and treatments.
• Perform responsibilities associated with payroll.
• Oversee spa supplies, products, and equipment, ensuring adequate inventory.
• Implement marketing strategies and campaigns to attract and retain members.
• Ensure compliance with all relevant laws, regulations, employment laws, and health codes.
• Stay abreast of industry trends, new treatments, products, and customer preferences.
• Maintain spa facility cleanliness and safety standards.
• Establish and maintain relationships with suppliers and vendors.
• Perform other duties and tasks as needed.

Qualifications

• Leadership/Management experience or equivalent education/experience.
• Sales and customer service experience preferred.
• Cosmetology or other spa‑related knowledge desired.
• Adaptive, flexible, and highly organized while embracing change.
• Demonstrated project management skills and ability to multitask and prioritize.
• Excellent communication and conflict management skills.
• Strong supervisory and leadership skills with an "accountability first" mindset.
• Impeccable time and self‑management skills.
• Analytics and problem‑solving skills; highly collaborative and flexible.
• Ability to advise patients on cosmetic and non‑cosmetic treatment options.
• Relationship‑oriented with exceptional interpersonal skills.
• Ability to lift at least 30 pounds, stand for extended periods, and work evenings and Saturdays.

Benefits

Individual compensation packages are based on candidate skills, experience, and market demands. Salary is just one component of the total package.

• Medical coverage
• 2 weeks paid time off
• 401(k)
• Eligible for spa bonus program or sales incentive

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing; Medical Practices