Casino Guest Services Specialist

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 18,000 - 25,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Player Services Representative. The role involves handling monetary transactions, cashing out chips, redeeming vouchers, and assisting guests with player accounts.

Must have High School Diploma or GED and prior cash handling or customer service experience is preferred. You will work in a dynamic casino environment, with flexible scheduling including nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience with cash handling or customer-facing roles preferred.
• Strong numerical aptitude and attention to detail.

Responsibilities

• Deliver exceptional guest service to internal and external guests while upholding Cedar Crossing values.
• Follow company service standards and internal controls.
• Safeguard assets and balance funds according to procedures.
• Maintain accurate records and assist with player accounts and inquiries.

Skills

Cash handling

Guest service

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

POS system

Job description

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Player Services Representative. The role involves handling monetary transactions, cashing out chips, redeeming vouchers, and assisting guests with player accounts.

Must have High School Diploma or GED and prior cash handling or customer service experience is preferred. You will work in a dynamic casino environment, with flexible scheduling including nights, weekends, and holidays.