Casino Resort Server - Guest-Focused Hospitality

Q Casino + Resort; Dubuque (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is seeking a friendly, professional Server to deliver attentive dining room service in a fast-paced environment. You will greet guests, take orders, and ensure timely, accurate service while maintaining the dining area’s cleanliness and standards.

Experience in food and beverage is preferred; no formal education is required. You must be able to work evenings and weekends, and collaborate with the Front of House team to provide an exceptional guest experience.

Qualifications

• Formal education is not required.
• Relevant food and beverage experience preferred.

Responsibilities

• Set up dining room according to service standards.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
• Accurately enter orders into the POS system.
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
• Clear tables, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of dining areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste.
• Assist in post-shift breakdown and reset of dining room and service areas.

Skills

Customer service

Teamwork

Time management

Multitasking

Education

No formal education required

Tools

POS system

Job description

Q Casino + Resort in Dubuque, IA is seeking a friendly, professional Server to deliver attentive dining room service in a fast-paced environment. You will greet guests, take orders, and ensure timely, accurate service while maintaining the dining area’s cleanliness and standards.

Experience in food and beverage is preferred; no formal education is required. You must be able to work evenings and weekends, and collaborate with the Front of House team to provide an exceptional guest experience.