Guest Experience Specialist

Hilton Rosemont/Chicago O'Hare; Des Plaines (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Hilton Rosemont/Chicago O'Hare in Des Plaines, IL is seeking a front desk professional to attend to guests’ needs including registration, checkout and cashiering. You will greet guests on arrival, verify reservations, and promote the hotel's Reward Program.

This role requires accuracy with payments, maintaining the house bank, and coordinating with other departments to ensure smooth service. The hotel operates 24/7 and offers benefits and growth opportunities.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Responsibilities

• Greet and register guests, verify reservations, and promote loyalty programs.
• Accept payments at registration and checkout; manage house bank and cash handling.
• Issue keys and control access to safety deposit boxes; post charges as requested.
• Coordinate with front desk, telecommunications and supervisors to relay information.
• Ensure daily reports and forms are completed.

Skills

Customer service

Communication skills

Leadership capability

Detail oriented

Reading and writing

Job description

Hilton Rosemont/Chicago O'Hare in Des Plaines, IL is seeking a front desk professional to attend to guests’ needs including registration, checkout and cashiering. You will greet guests on arrival, verify reservations, and promote the hotel's Reward Program.

This role requires accuracy with payments, maintaining the house bank, and coordinating with other departments to ensure smooth service. The hotel operates 24/7 and offers benefits and growth opportunities.