Front Desk Agent

Holiday Inn Express & Suites Chicago O'Hare Airport; Des Plaines (IL); Vor Ort; USD 27.000 - 38.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Competitive pay & incentives

Flexible schedules

Employee discounts

Zusammenfassung

Holiday Inn Express & Suites Chicago O'Hare Airport in Des Plaines, IL is seeking a Front Desk Agent to warmly welcome guests, handle registrations, and assist with inquiries to ensure an exceptional stay.

The role focuses on delivering outstanding guest service, maintaining accurate records, and supporting a friendly, energetic team in a busy hotel environment located near Des Plaines, IL.

Qualifikationen

• High School diploma or GED required; bachelor’s degree or two years of related experience preferred.
• Strong organizational and analytical skills; detail-oriented and good multitasking.
• Proficient with Microsoft Office and basic reservation systems.

Aufgaben

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure a smooth arrival and departure.
• Guest Service: Answer and transfer calls promptly and politely, maintaining high service levels.
• Attention to Detail: Monitor lobby/areas, maintain front desk records, and process invoices and reports.
• Positive Energy: Maintain a cheerful, energetic attitude while supporting team goals.
• Problem Solving: Listen to guest concerns and resolve issues promptly face-to-face or by phone.

Kenntnisse

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Microsoft Office

Reservation management systems

Ausbildung

High School diploma or GED

Bachelor’s degree or 2 years related experience

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Holiday Inn Express & Suites Chicago O'Hare Airport, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:3001 South Mannheim Road Des Plaines, IL 60018

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Hcareers