Front Desk Agent - Flexible Hours & Guest Experience

Holiday Inn Express & Suites Chicago O'Hare Airport; Des Plaines (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive pay & incentives

Flexible schedules

Employee discounts

Job summary

Holiday Inn Express & Suites Chicago O'Hare Airport in Des Plaines, IL is seeking a Front Desk Agent to warmly welcome guests, handle registrations, and assist with inquiries to ensure an exceptional stay.

The role focuses on delivering outstanding guest service, maintaining accurate records, and supporting a friendly, energetic team in a busy hotel environment located near Des Plaines, IL.

Qualifications

• High School diploma or GED required; bachelor’s degree or two years of related experience preferred.
• Strong organizational and analytical skills; detail-oriented and good multitasking.
• Proficient with Microsoft Office and basic reservation systems.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure a smooth arrival and departure.
• Guest Service: Answer and transfer calls promptly and politely, maintaining high service levels.
• Attention to Detail: Monitor lobby/areas, maintain front desk records, and process invoices and reports.
• Positive Energy: Maintain a cheerful, energetic attitude while supporting team goals.
• Problem Solving: Listen to guest concerns and resolve issues promptly face-to-face or by phone.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Microsoft Office

Reservation management systems

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience

Tools

Microsoft Office

Reservation management systems

Job description

Holiday Inn Express & Suites Chicago O'Hare Airport in Des Plaines, IL is seeking a Front Desk Agent to warmly welcome guests, handle registrations, and assist with inquiries to ensure an exceptional stay.

The role focuses on delivering outstanding guest service, maintaining accurate records, and supporting a friendly, energetic team in a busy hotel environment located near Des Plaines, IL.