Guest Services Front Desk Pro

Highgate; Rosemont (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Job summary

Highgate Hotels is seeking a Front Office Agent for Residence Inn Ohare/Rosemont in Rosemont, IL. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The position requires hospitality experience, a high school diploma or equivalent, and strong communication. Computer experience is required; full-time status with benefits is offered.

Qualifications

• College coursework in a related field is helpful.
• High School diploma or equivalent is required.
• Computer experience is required.
• Customer services experience is preferred.
• Must communicate clearly and be able to multitask.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with rate quotes, packages and promotions; follow policies.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Balance and prepare shift paperwork according to hotel standards.
• Maintain promotions and guest programs.

Skills

Customer service

Communication skills

Multitasking

Hospitality knowledge

Computer literacy

Education

High School diploma or equivalent

College coursework helpful

Job description

Highgate Hotels is seeking a Front Office Agent for Residence Inn Ohare/Rosemont in Rosemont, IL. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The position requires hospitality experience, a high school diploma or equivalent, and strong communication. Computer experience is required; full-time status with benefits is offered.