Guest Experience Specialist

Hilton; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee Referral Bonus Program

Job summary

Hilton Dallas Park Cities is seeking an experienced Guest Services Agent to warmly greet and register guests, manage check-in/check-out, and provide outstanding service in a premier Dallas hotel located in Park Cities. You will handle payments, answer questions about rooms and local area, and help guests enjoy a seamless stay.

The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Qualifications

• One year combined Front Desk experience in hospitality or related industry preferred.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Basic mathematical skills and ability to operate a calculator for moderately complex calculations.
• Strong listening skills and ability to understand English instructions and information.

Responsibilities

• Greet guests and register them using the hotel system and verify guest details.
• Assist guests with check-out, process payments, and manage various forms of payment.
• Provide information on room categories, rates, promotions, and local area details.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Handle guest inquiries, resolve issues, and negotiate satisfactory solutions.

Skills

Front desk

Customer service

Communication

Multitasking

Problem solving

Tools

POS system

Job description

Hilton Dallas Park Cities is seeking an experienced Guest Services Agent to warmly greet and register guests, manage check-in/check-out, and provide outstanding service in a premier Dallas hotel located in Park Cities. You will handle payments, answer questions about rooms and local area, and help guests enjoy a seamless stay.

The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment.