Branded Hotel Front Desk Agent - Guest Experience Pro

Metaintro, Inc.; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Texas Hotel Management in Dallas seeks an experienced Front Desk Agent with Hilton brand experience. The role involves greeting guests, handling check-ins/check-outs, and coordinating with housekeeping to ensure rooms are ready and properly assigned.

The position requires proficient payment handling, strong communication, and a commitment to guest satisfaction. This full-time role offers growth in branded-hotel operations and exceptional service delivery.

Qualifications

• Check-In/Out Procedures
• Room Assignment Management
• Key Card Issuance
• Payment Transaction Handling
• Guest Inquiry Resolution
• Guest Request & Complaint Management
• Reservation Record Keeping
• Room Availability Tracking
• Communication Skills
• Interpersonal Skills
• Attention to Detail
• Multitasking Ability
• Service-Oriented Attitude
• Full-time

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out efficiently.
• Coordinate with housekeeping to maintain room readiness and status.
• Manage room assignments and update availability in the system.
• Process payments accurately and securely at the front desk.
• Respond to guest inquiries and resolve issues promptly.
• Maintain accurate guest records and transaction logs.
• Provide exceptional service to ensure guest satisfaction.

Skills

Check-In/Out Procedures

Room Assignment Management

Key Card Issuance

Payment Transaction Handling

Guest Inquiry Resolution

Guest Request & Complaint Management

Reservation Record Keeping

Room Availability Tracking

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking Ability

Service-Oriented Attitude

Full-time

Job description

Texas Hotel Management in Dallas seeks an experienced Front Desk Agent with Hilton brand experience. The role involves greeting guests, handling check-ins/check-outs, and coordinating with housekeeping to ensure rooms are ready and properly assigned.

The position requires proficient payment handling, strong communication, and a commitment to guest satisfaction. This full-time role offers growth in branded-hotel operations and exceptional service delivery.