Guest Experience Specialist

Olympia Hospitality; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance up to 80% for single

401K plan with discretionary match

Paid time off (PTO)

7 holidays

Earned wage access

Employee Assistance Program (EAP)

Travel discounts for hotel stays

Job summary

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, handle reservations, and explain hotel amenities. This role emphasizes delivering excellent customer service, accurate billing, and seamless check-in/check-out processes.

The team emphasizes a supportive, community-driven environment and opportunities for growth. You will coordinate with other departments to fulfill guest requests, address concerns promptly, and maintain a well-organized front desk.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.

Skills

Customer service

Education

High school diploma

Job description

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, handle reservations, and explain hotel amenities. This role emphasizes delivering excellent customer service, accurate billing, and seamless check-in/check-out processes.

The team emphasizes a supportive, community-driven environment and opportunities for growth. You will coordinate with other departments to fulfill guest requests, address concerns promptly, and maintain a well-organized front desk.