Guest Experience Specialist

The Revolution Hotel; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Olympia Hospitality is seeking a reliable Guest Service Representative to welcome guests, manage check-in/check-out, and provide information about hotel services and local attractions.

You will respond to inquiries, handle reservations, and assist guests with requests while ensuring a smooth and welcoming experience. Prior customer service experience is appreciated, with strong communication and multitasking abilities expected.

Qualifications

• Prior customer service experience preferred.
• Strong communication and phone skills.
• Ability to learn quickly and handle multiple tasks.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Provide information about hotel services and local attractions.
• Handle reservations, inquiries, and guest requests via phone, email, or in person.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Skills

Customer service

Education

High school diploma

Job description

Olympia Hospitality is seeking a reliable Guest Service Representative to welcome guests, manage check-in/check-out, and provide information about hotel services and local attractions.

You will respond to inquiries, handle reservations, and assist guests with requests while ensuring a smooth and welcoming experience. Prior customer service experience is appreciated, with strong communication and multitasking abilities expected.