Front Desk & Guest Experience Specialist

The Olympia Companies; Swarthmore (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401K match

Life insurance

Disability plan

Earned wage access

PTO + holidays

EAP

Sober support

Recovery-friendly workplace

Travel discounts

Job summary

Olympia Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle reservations, and coordinate with departments to ensure a seamless stay. You will inform guests about amenities, local attractions, and procedures, while processing payments and maintaining precise records.

The position emphasizes customer service excellence, teamwork, and adherence to hotel standards. Join a values-driven team that prioritizes health, wellness, and guest satisfaction.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Olympia Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle reservations, and coordinate with departments to ensure a seamless stay. You will inform guests about amenities, local attractions, and procedures, while processing payments and maintaining precise records.

The position emphasizes customer service excellence, teamwork, and adherence to hotel standards. Join a values-driven team that prioritizes health, wellness, and guest satisfaction.