Guest Service Pro - Hospitality & Perks

Olympia Hospitality; Swarthmore (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Olympia Hospitality in Swarthmore seeks a Guest Service Representative to greet guests, manage reservations, and handle check-in/check-out efficiently. You will assist with payments, provide information on local attractions, and resolve guest inquiries to ensure a smooth stay.

The role requires strong customer service skills, good communication, and the ability to coordinate with housekeeping and other departments.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience is acceptable, but not required.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Process reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate guest transaction records.
• Collaborate with housekeeping and other departments to fulfill guest requests.

Skills

Customer service

Phone skills

Attention to detail

Team communication

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Swarthmore seeks a Guest Service Representative to greet guests, manage reservations, and handle check-in/check-out efficiently. You will assist with payments, provide information on local attractions, and resolve guest inquiries to ensure a smooth stay.

The role requires strong customer service skills, good communication, and the ability to coordinate with housekeeping and other departments.