Front Desk & Guest Experience Specialist

The Revolution Hotel; Swarthmore (Delaware County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health coverage (80% towards health, A

401K with discretionary yearly match

Paid time off (robust PTO)

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Exclusive hotel travel discounts

Job summary

Olympia Hospitality is seeking a friendly and detail-oriented Front Desk Guest Service Rep to welcome guests, check them in, and provide information about local attractions and hotel amenities.

You will handle reservations, answer inquiries, process payments, and coordinate with other departments to ensure a smooth, memorable stay. This role emphasizes exceptional customer service and teamwork in a busy hotel environment.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet guests on arrival and ensure a smooth check-in.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate guest transaction records.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean front desk area and assist with luggage handling as needed.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a friendly and detail-oriented Front Desk Guest Service Rep to welcome guests, check them in, and provide information about local attractions and hotel amenities.

You will handle reservations, answer inquiries, process payments, and coordinate with other departments to ensure a smooth, memorable stay. This role emphasizes exceptional customer service and teamwork in a busy hotel environment.