Guest Services Specialist - Hospitality

Sophy; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401K plan

PTO and holidays

Earned wage access

Life insurance

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a guest service representative to greet guests, handle reservations, and support check-in/check-out with courteous, efficient service. You will ensure accurate guest accounts and assist in problem resolution to enhance the guest experience.

Join a values-driven team that prioritizes well-being, offers health coverage, PTO, holidays, a 401K with match, and employee resources designed to support growth and work-life balance.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred but not required.
• Ability to learn quickly and pay attention to detail.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Phone skills

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a guest service representative to greet guests, handle reservations, and support check-in/check-out with courteous, efficient service. You will ensure accurate guest accounts and assist in problem resolution to enhance the guest experience.

Join a values-driven team that prioritizes well-being, offers health coverage, PTO, holidays, a 401K with match, and employee resources designed to support growth and work-life balance.