Guest Experience Specialist (Front Desk & Reservations)

The Revolution Hotel; Winter Park (FL); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off (PTO)

Earned wage access

Exclusive travel discounts

Employee Assistance Program (EAP)

Life insurance

Job summary

The Olympia Companies in Winter Park, FL is seeking a Guest Service Representative to deliver outstanding guest experiences at the front desk. You will greet guests, answer inquiries, manage reservations, process payments, and coordinate with other teams to ensure smooth check-ins and check-outs.

You will need excellent communication skills, a friendly demeanor, and the ability to handle issues promptly while maintaining accuracy and a calm, professional presence at the front desk.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Phone skills

Detail oriented

Problem solving

Education

High school diploma or equivalent

Job description

The Olympia Companies in Winter Park, FL is seeking a Guest Service Representative to deliver outstanding guest experiences at the front desk. You will greet guests, answer inquiries, manage reservations, process payments, and coordinate with other teams to ensure smooth check-ins and check-outs.

You will need excellent communication skills, a friendly demeanor, and the ability to handle issues promptly while maintaining accuracy and a calm, professional presence at the front desk.