Guest Experience Agent - Front Desk & Reservations

Sun & Ski Inn & Suites; Stowe (VT); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health coverage up to 80% for single •

401(k) with discretionary yearly match

Paid time off (PTO)

Earned wage access

Travel discounts

Job summary

Olympia Hospitality is seeking a friendly and professional Front Desk Guest Service Representative to welcome guests, manage check-ins/check-outs, and provide information about local attractions and hotel services. You will handle reservations, answer inquiries, and process payments with accuracy, ensuring a seamless and positive guest experience.

Ideal candidates have prior customer service experience and can communicate clearly, stay calm under pressure, and collaborate with housekeeping and

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Greet guests on arrival and manage a smooth check-in process.
• Provide information about hotel amenities, services and local attractions.
• Answer inquiries by phone, email, or in person and handle reservations accurately.
• Process payments and maintain guest transaction records.
• Address guest concerns promptly to ensure satisfaction and coordinate with other departments as needed.

Skills

Customer service

Communication

Phone skills

Attention to detail

Staying calm under pressure

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a friendly and professional Front Desk Guest Service Representative to welcome guests, manage check-ins/check-outs, and provide information about local attractions and hotel services. You will handle reservations, answer inquiries, and process payments with accuracy, ensuring a seamless and positive guest experience.

Ideal candidates have prior customer service experience and can communicate clearly, stay calm under pressure, and collaborate with housekeeping and