Guest Experience Specialist

ESA Management, LLC; Charleston (SC); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC in Charleston, SC is seeking a Guest Services Representative to greet guests, answer phones, check guests in and out, and collect payments in line with company guidelines.

The role requires delivering excellent front desk service, completing daily paperwork, and upholding safety and security standards for all guests and associates.

Strong English communication, basic math, and a customer‑focused attitude are essential to succeed in this position.

Qualifications

• English proficiency to interact with guests, associates and vendors.
• Proficient operation of the property management system technology.
• Understand and comply with safety rules and procedures.
• Complete routine reports and correspondence.
• Basic math for handling payments and balances.
• Apply good judgment at all times.
• Manage problems and guest-related issues.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments per guidelines.
• Complete front desk daily paperwork and ensure safety and security procedures are followed.
• Resolve guest requests using ESA's Make it Right service approach.
• Process reservations, registrations, payments, and departures per procedures.
• Maintain accurate cash, credit, and city ledger accounts for the property.
• Keep front desk, lobby, and common areas clean and organized.

Skills

English proficiency

PMS operation

Safety procedures

Report writing

Basic math

Guest service

Judgment

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC in Charleston, SC is seeking a Guest Services Representative to greet guests, answer phones, check guests in and out, and collect payments in line with company guidelines.

The role requires delivering excellent front desk service, completing daily paperwork, and upholding safety and security standards for all guests and associates.

Strong English communication, basic math, and a customer‑focused attitude are essential to succeed in this position.