Guest Experience Specialist

Homewood Suites By Hilton Indianapolis Carmel; Carmel (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance

Medical

Dental

Vision

VPS

Employee Discount

Employee Assistance Program

401K w/ Match

Life Insurance

Job summary

Schahet Hotels is seeking a Guest Service Representative to warmly greet guests and assist with check-in/check-out, answer questions, and convey brand standards. The role includes handling reservations and guest directions with a professional demeanor.

We seek candidates with hospitality or customer service experience, cash-handling abilities, keen attention to detail, and the flexibility to work evenings, weekends, and holidays within a team that values respect, integrity, service, and

Qualifications

• One year of hospitality experience or customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail and strong organizational skills required.
• Ability and flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner.
• Follow all cash and credit card procedures required by Schahet and brand standard.
• Answer questions and give directions.
• Answers phones and make reservations.
• Update housekeeping room status.
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met.

Skills

Hospitality experience

Customer service

Cash handling

Attention to detail

Organization skills

Flexible shifts

Job description

Schahet Hotels is seeking a Guest Service Representative to warmly greet guests and assist with check-in/check-out, answer questions, and convey brand standards. The role includes handling reservations and guest directions with a professional demeanor.

We seek candidates with hospitality or customer service experience, cash-handling abilities, keen attention to detail, and the flexibility to work evenings, weekends, and holidays within a team that values respect, integrity, service, and