Guest Experience Specialist

MHG Parent Account; West Palm Beach (FL); On-site; USD 14,000 - 38,000; Full time

Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full‑

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a friendly Guest Service Representative to check guests in and out, provide information, and assist with requests in a welcoming, efficient manner.

The role requires a warm, professional demeanor, attention to detail, and ability to handle payments and shifts on a team-focused front desk. Training is provided, with full-time opportunities and benefits included.

Qualifications

• Standing for long periods during shift
• Read and verify information accurately
• Lift and carry up to 25 pounds

Responsibilities

• Process guest check-ins and check-outs and verify guest identity
• Respond to and resolve guest requests
• Secure payments and adjust billing as needed
• Provide room information, directions, amenities, and local interests
• Run daily reports and communicate with next shift staff
• Maintain confidentiality of guests and information
• Report emergencies and safety hazards

Skills

Guest service

Communication

Conflict resolution

Job description

MHG Hotels LLC is seeking a friendly Guest Service Representative to check guests in and out, provide information, and assist with requests in a welcoming, efficient manner.

The role requires a warm, professional demeanor, attention to detail, and ability to handle payments and shifts on a team-focused front desk. Training is provided, with full-time opportunities and benefits included.