Guest Experience Specialist

Rhodes101; Cape Girardeau (MO); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

PAJCO, Inc. in Missouri is seeking a customer-focused retail associate to join our team. You will handle sales transactions, maintain store appearance, and help guests with needs while delivering friendly service.

The role emphasizes hospitality, ethical conduct, teamwork, and a willingness to learn. A high school diploma or GED and food safety training are preferred; travel is minimal, with a strong emphasis on safety and loss prevention.

Competenze

• Knowledge of hospitality, ethical conduct and organizational skills.
• Ability to think on your feet and multi-task in a dynamic environment.
• Strong listening, verbal and written communication, and problem solving.

Mansioni

• Mission Statement: knowledge of and use of mission statement and core values.
• Guest Focus: maintain 90% mystery shop score and respond promptly to guest feedback; use guest name.
• Product Knowledge: maintain awareness of product information, promotions, and ads.
• Work Ethic: support appearance standards through daily/weekly tasks.
• Cash Controls: manage cash handling within daily tolerance.
• Merchandising: assist in floor moves, display maintenance and housekeeping.
• Replenishment: assist in replenishing merchandise and monitoring floor stock.
• Policies and Procedures: adhere to all policies including pricing and loss prevention.
• Sales: complete transactions and encourage purchases.
• Safety: practice safety, clean spills, proper lifting, report incidents.
• Cleanliness: keep store welcoming and up to standards.
• Extra Stuff: perform additional duties as assigned.

Conoscenze

Hospitality knowledge

Ethical conduct

Organizational skills

Active listening

Verbal communication

Written communication

Active learning

Complex problem solving

Critical thinking

Troubleshooting

Formazione

High school diploma or GED

Descrizione del lavoro

PAJCO, Inc. in Missouri is seeking a customer-focused retail associate to join our team. You will handle sales transactions, maintain store appearance, and help guests with needs while delivering friendly service.

The role emphasizes hospitality, ethical conduct, teamwork, and a willingness to learn. A high school diploma or GED and food safety training are preferred; travel is minimal, with a strong emphasis on safety and loss prevention.