Part-Time Guest Experience Specialist

Rhodes101; Scott City (MO); On-site; USD 21,000 - 32,000; Full time

Job summary

PAJCO, Inc. is seeking a hospitality-oriented team member to support store operations in a fast-paced environment. You will focus on guest satisfaction, product knowledge, accuracy in transactions, and maintaining store standards.

The role requires a high school diploma or GED and food safety certification. You will work as part of a team, contribute to merchandising efforts, and participate in safety practices to ensure an excellent guest experience.

Qualifications

• High school diploma or GED.
• Food safety certification.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Mission Statement: knowledge of and use of mission statement and core values.
• Guest Focus: Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to guest feedback; engage guests by name where possible.
• Product Knowledge: Maintain awareness of product information, promotions, and advertisements.
• Work Ethic: Support appearance standards through daily/weekly tasks.
• Cash Controls: Manage cash handling within daily tolerance for over/shorts, bad checks, and gas thefts.
• Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Replenishment: Assist replenishing merchandise and monitoring floor stock.
• Policies and Procedures: Adhere to all company policies and practices including pricing and loss prevention.
• Sales: Complete all sales transactions efficiently while encouraging purchases.
• Safety: Practice safety, clean spills, use proper lifting techniques, report incidents to a manager.
• Cleanliness: Keep store clean, welcoming, and up to company standards.
• Extra Stuff: Perform additional duties as assigned.

Skills

Hospitality

Customer service

Ethical conduct

Organizational skills

Active listening

Verbal communication

Written communication

Problem solving

Team player

Adaptability

Education

High school diploma or GED

Job description

PAJCO, Inc. is seeking a hospitality-oriented team member to support store operations in a fast-paced environment. You will focus on guest satisfaction, product knowledge, accuracy in transactions, and maintaining store standards.

The role requires a high school diploma or GED and food safety certification. You will work as part of a team, contribute to merchandising efforts, and participate in safety practices to ensure an excellent guest experience.