Guest Experience Specialist

Homewood Suites - Austin NW; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites - Austin NW is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and handle reservations. You will operate the front desk software, process payments, and coordinate with housekeeping to ensure a smooth stay.

Ideal candidates bring strong customer service, clear communication, and a willingness to multitask in a fast-paced hotel environment. Flexible availability including holidays and weekends is required.

Qualifications

• Experience in customer service or hospitality is helpful but not required.
• Excellent communication and customer service skills.
• Proficient with computers and hotel systems.
• Reliable, organized, and able to multitask.
• Flexible to work all shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Team collaboration

Tools

Hotel reservation system

Payment processing system

Job description

Homewood Suites - Austin NW is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and handle reservations. You will operate the front desk software, process payments, and coordinate with housekeeping to ensure a smooth stay.

Ideal candidates bring strong customer service, clear communication, and a willingness to multitask in a fast-paced hotel environment. Flexible availability including holidays and weekends is required.