Front Desk Guest Experience Specialist

DR HOTEL EMPLOYEE LEASING LLC; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Homewood Suites Austin NW in Austin, TX is hiring a Guest Service Representative to assist guests with check-ins/outs, reservations, and daily front desk needs. You will help ensure a smooth operation and a memorable guest experience.

Strong customer service and professional demeanor are essential. No prior hotel experience is required, and a flexible schedule including holidays and weekends is welcome.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalations.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Professional demeanor

Job description

Homewood Suites Austin NW in Austin, TX is hiring a Guest Service Representative to assist guests with check-ins/outs, reservations, and daily front desk needs. You will help ensure a smooth operation and a memorable guest experience.

Strong customer service and professional demeanor are essential. No prior hotel experience is required, and a flexible schedule including holidays and weekends is welcome.