Guest Experience Front Desk Specialist

Homewood Suites Austin Cedar Park; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites Austin Cedar Park-Lakeline invites a dedicated Front Desk Representative to join our on-site team in Austin, TX. You will welcome guests, manage check-ins/outs, and handle reservations with professionalism and courtesy.

The role emphasizes strong customer service, effective communication, and collaboration with housekeeping and maintenance to maintain a welcoming lobby and smooth operations.

Qualifications

• Customer-facing role with focus on guest experience.
• Clear communication with guests and team members.
• Experience with check-in/check-out and reservations preferred.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Answer phone calls and respond to guest inquiries.
• Process payments and manage reservations.
• Coordinate with housekeeping and maintenance to ensure lobby area is inviting.

Skills

Customer Service

Phone Etiquette

Reservations

Communication

Front Desk Operations

Team Collaboration

Education

High School Diploma

Tools

Property Management System

Job description

Homewood Suites Austin Cedar Park-Lakeline invites a dedicated Front Desk Representative to join our on-site team in Austin, TX. You will welcome guests, manage check-ins/outs, and handle reservations with professionalism and courtesy.

The role emphasizes strong customer service, effective communication, and collaboration with housekeeping and maintenance to maintain a welcoming lobby and smooth operations.