Guest Experience Concierge

Homewood Suites - Bossier; Bossier City (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Homewood Suites - Bossier is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience. The role emphasizes strong customer service, clear communication, and a professional presence, with opportunities to grow in front desk and hotel operations.

Flexible shifts including holidays and weekends are required; prior hotel experience is helpful but not

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Computer skills

Hotel systems

Tools

Front desk system

Job description

Homewood Suites - Bossier is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience. The role emphasizes strong customer service, clear communication, and a professional presence, with opportunities to grow in front desk and hotel operations.

Flexible shifts including holidays and weekends are required; prior hotel experience is helpful but not