Front Desk Representative

Homewood Suites Austin Cedar Park; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites Austin Cedar Park-Lakeline invites a dedicated Front Desk Representative to join our on-site team in Austin, TX. You will welcome guests, manage check-ins/outs, and handle reservations with professionalism and courtesy.

The role emphasizes strong customer service, effective communication, and collaboration with housekeeping and maintenance to maintain a welcoming lobby and smooth operations.

Qualifications

• Customer-facing role with focus on guest experience.
• Clear communication with guests and team members.
• Experience with check-in/check-out and reservations preferred.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Answer phone calls and respond to guest inquiries.
• Process payments and manage reservations.
• Coordinate with housekeeping and maintenance to ensure lobby area is inviting.

Skills

Customer Service

Phone Etiquette

Reservations

Communication

Front Desk Operations

Team Collaboration

Education

High School Diploma

Tools

Property Management System

Job description

Company Description

Homewood Suites Austin Cedar Park-Lakeline offers longer-stay guests a personalized, comfortable, and connected experience. Located near Lakeline Mall and Alamo Drafthouse, the hotel provides convenient access to shopping, dining, and entertainment. Guests can relax and engage with the team and other visitors during the hotel's Social Hour, creating a welcoming, community-oriented atmosphere. Team members are encouraged to contribute to this friendly environment by delivering attentive service and helping guests feel at home.

Role Description

The Front Desk Representative is a full-time, on-site position based at Homewood Suites Austin Cedar Park-Lakeline in Austin, TX. This role is responsible for welcoming guests, completing check-in and check-out procedures, and managing room reservations and changes. Daily tasks include answering phone calls, responding to guest inquiries, processing payments, and communicating hotel information clearly and professionally. The Front Desk Representative will also handle basic receptionist duties, such as coordinating with housekeeping and maintenance, resolving guest issues, and ensuring the lobby and front desk area remain organized and inviting. This role requires a strong customer service focus and consistent, professional communication with guests and team members.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on creating a welcoming guest experience.
• Proficient Phone Etiquette and Communication skills to handle inquiries, provide information, and support guests professionally.
• Experience managing Reservations and front desk operations, including check-in/check-out and basic hotel systems.
• Ability to remain calm and solution-focused when handling guest concerns, special requests, or high-traffic periods.
• Basic computer skills and familiarity with reservation or property management systems are preferred.
• Reliability in maintaining assigned schedules, including possible evenings, weekends, and holidays.
• Prior experience in hospitality or front desk roles is an advantage but not strictly required.
• High school diploma or equivalent; additional training in hospitality or customer service is a plus.