Guest-Experience Shore Excursions Lead

American Cruise Lines; South Carolina; On-site; USD 65,000 - 111,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with match

Competitive daily rate

Job summary

American Cruise Lines seeks an Excursions Director to lead shore excursions and transfers aboard our ships for the 2027 season. You’ll engage guests, coordinate with vendors, and act as a brand ambassador while ensuring exceptional guest experiences.

This role demands energetic leadership, strong public speaking, and the ability to manage complex itineraries and on-board operations with a high level of guest interaction and long hours.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite.
• Strong public speaking skills and attention to detail.
• Ability to perform in a high guest-contact role with long hours.

Responsibilities

• Coordinate shore excursions, explorations, and transfers.
• Act as brand ambassador and company representative on excursions.
• Communicate with vendors and ground operators to ensure timely service.
• Interact with guests during meals and events to enhance satisfaction.
• Oversee inventory, schedules, and communications for excursions.

Skills

Public speaking

Time management

Problem solving

Guest engagement

Geography knowledge

TWIC

Hospitality

Education

Bachelor’s degree in hospitality, tourism, or event management

Job description

American Cruise Lines seeks an Excursions Director to lead shore excursions and transfers aboard our ships for the 2027 season. You’ll engage guests, coordinate with vendors, and act as a brand ambassador while ensuring exceptional guest experiences.

This role demands energetic leadership, strong public speaking, and the ability to manage complex itineraries and on-board operations with a high level of guest interaction and long hours.