Shore Excursions Director | Shipboard Guest Experience

American Cruise Lines; Portland (ME); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision, 401(k) with 1:

Job summary

American Cruise Lines, America's largest USA-flagged cruise line, seeks an Excursions Director to lead shore excursions and transfers aboard ships for the 2027 season. You will manage vendor communications, crew collaboration, and guest satisfaction while representing the brand on excursions.

The role demands high guest interaction, long hours, and a collaborative, energetic personality with a passion for hospitality and destination knowledge across U.S. ports.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at meals and events.
• Present a detailed Excursion Briefing to guests at the start of each cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; manage equipment and logistics.
• Coordinate weekly office inventory and incoming packages with Hotel Manager & Mate.
• Coordinate information materials and maps with local CVBs.
• Inform crew members of daily excursion offerings and turnaround day plans.
• Act as company representative at pre-cruise hotels on turnaround day.
• Meet with Cruise Director, Guest Speakers, and Entertainers to review scheduling.
• Promote onboard sales and loyalty programs.
• Report status to Home Office on cruise progress, excursion counts, and guest issues.

Skills

Public speaking

Time management

Guest engagement

Attention to detail

Teamwork

US geography knowledge

Education

Bachelor's degree in hospitality/tourism/event mgmt

Tools

Microsoft Office

TWIC

Job description

American Cruise Lines, America's largest USA-flagged cruise line, seeks an Excursions Director to lead shore excursions and transfers aboard ships for the 2027 season. You will manage vendor communications, crew collaboration, and guest satisfaction while representing the brand on excursions.

The role demands high guest interaction, long hours, and a collaborative, energetic personality with a passion for hospitality and destination knowledge across U.S. ports.