Shift Supervisor

Main Event; Woodbury (MN); On-site; USD 19,000 - 29,000; Full time

Job summary

Main Event is seeking a Shift Supervisor in Minnesota to lead front-line operations and drive guest satisfaction. You will monitor overall center appearance, coach team members, and collaborate with departments to implement innovative improvements.

The role requires a hands-on leader who can manage multiple tasks in a fast-paced environment. You will bring at least 18 months of supervisory experience, valid alcohol/server and food handler certifications, and a strong focus on safety, customer

Qualifications

• Minimum 18 months with Main Event or 2+ years in a supervisory role.
• Valid Alcohol Seller/Server and Food Handler Certifications.
• Friendly, professional demeanor and a focus on guest experience.
• Excellent customer service and employee relations skills.
• 21 years of age or older.

Responsibilities

• Maintain center appearance and cleanliness to established standards.
• Hold self and team accountable for high performance culture.
• Collaborate across departments to improve processes and expand responsibilities.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written form.
• Be responsive and empathetic to guest needs while driving improvement and innovation.
• Recognize Main Event core competencies and act to protect the brand.
• Represent Main Event professionally in all business interactions.

Skills

Supervisory experience

Friendly demeanor

Guest experience

Alcohol seller/server cert

Customer service

Employee relations

Problem solving

Attention to detail

Multitasking

Communication

Job description

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

What makes a great Shift Supervisor?

• 21 years + of age


• A desire for a management career with Main Event


• Solution oriented with the ability to problem solve in an ever-changing environment


• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment


• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role


• Friendly, Professional Demeanor


• Ability to Create an Amazing Guest Experience


• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the centers appearance through established facility cleanliness standards.


• Holding yourself and others accountable for creating a culture of high performance.


• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.


• Attending weekly manager meeting.


• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.


• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.


• Recognizing core competencies of Main Event and makes decisions to protect the brand.


• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

\"What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.\" - M. S., Shift Supervisor, Texas

\"I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.\" T. G., Party Street Shift Supervisor in Kansas City, Missouri

Salary

Compensation is from

Salary Range

• 14.13


• 21.03

We are an equal opportunity employer and participate in E-Verify in states where required.