Shift Supervisor

Main Event; Waco (TX); On-site; USD 14,000 - 22,000; Full time

Job summary

The Shift Supervisor at Main Event in Texas is responsible for guest satisfaction, on-floor innovation, and cross-department collaboration, while staying knowledgeable about the center’s operations and brand standards.

You will maintain facility cleanliness, drive a high-performance culture, and attend weekly manager meetings, communicating clearly and empathetically with guests and team members to create an exceptional experience.

Qualifications

• 18 months+ with Main Event or 2 years+ in a supervisory role
• Friendly, professional demeanor
• Ability to create an amazing guest experience
• Valid alcohol seller/server and food handler certifications

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in verbal and written form.
• Be responsive and empathetic to guest needs and maintain guest focus while driving improvement and innovation.
• Recognize Main Event core competencies and make decisions to protect the brand.
• Represent Main Event professionally when conducting business.

Skills

Supervisor experience

Guest service

Professional demeanor

Alcohol Certification

Food handler certification

Job description

Job Description:

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

"What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished." – M. S., Shift Supervisor, Texas

"I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within." – T. G., Party Street Shift Supervisor in Kansas City, Missouri

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

Salary:

Compensation is from

Salary Range

10.25

16.25

We are an equal opportunity employer and participate in E-Verify in states where required.