Guest Experience Shift Manager

Paycom - ATS; Round Lake Beach (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom - ATS’s Hourly Manager leads store operations across gaming cafes, guiding teams and ensuring outstanding guest experiences. This role requires proactive leadership, integrity, and the ability to balance customer service with efficient operations.

The position emphasizes staff training, schedule management, inventory control, and compliance with liquor, gaming, and health regulations. You will mentor employees, handle cash and POS procedures, and help deliver memorable experiences every

Qualifications

• Experience leading store operations and teams across shifts.
• Strong customer service focus and guest satisfaction mindset.
• Ability to train and mentor employees.
• Knowledge of liquor, gaming regulations and safety standards.
• Proficiency with POS systems and cash handling.

Responsibilities

• Lead store operations during scheduled shifts across locations.
• Mentor employees and maintain a positive work environment.
• Provide exceptional customer service and memorable guest experiences.
• Document guest activity and maintain records.
• Ensure cleanliness, sanitation, and proper maintenance.
• Schedule staffing and manage inventory and ordering.
• Address equipment issues and coordinate repairs.
• Communicate business needs and regulatory compliance.

Skills

Customer service excellence

Team leadership

Store operations leadership

Inventory management

Staff scheduling

Training and development

Communication

Regulatory compliance

Tools

Touchscreen POS system

VGT machines knowledge

Job description

Paycom - ATS’s Hourly Manager leads store operations across gaming cafes, guiding teams and ensuring outstanding guest experiences. This role requires proactive leadership, integrity, and the ability to balance customer service with efficient operations.

The position emphasizes staff training, schedule management, inventory control, and compliance with liquor, gaming, and health regulations. You will mentor employees, handle cash and POS procedures, and help deliver memorable experiences every