Guest Experience Shift Leader

Dunkin'; Farmington Hills (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' is seeking Shift Leaders to join our Empire Group Team in Farmington Hills, MI. You will coach Crew Members to uphold Dunkin' brand standards and deliver a friendly guest experience during your shift. You will set goals, assign tasks, and provide timely feedback to teammates.

Ideal candidates have restaurant or supervisory experience, basic computer skills, and are at least 18 years old. A high school diploma or equivalent is preferred and you will work in a fast-paced, guest-focused

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Coach Crew Members to execute brand standards.
• Set goals, assign tasks, and give timely feedback.
• Maintain a guest-first culture and resolve guest issues.

Skills

Fluent in English

Supervisory experience

Math skills

Writing skills

Basic computer skills

18+ years old

High School diploma preferred

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Dunkin' is seeking Shift Leaders to join our Empire Group Team in Farmington Hills, MI. You will coach Crew Members to uphold Dunkin' brand standards and deliver a friendly guest experience during your shift. You will set goals, assign tasks, and provide timely feedback to teammates.

Ideal candidates have restaurant or supervisory experience, basic computer skills, and are at least 18 years old. A high school diploma or equivalent is preferred and you will work in a fast-paced, guest-focused