Shift Lead — Growth-Focused, Fast-Paced Team Leader

Dunkin'; Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Career growth

Family atmosphere

Direct deposit

Monthly contests

Digital Redbook

Ground-up learning

Recognition program

Job summary

Dunkin' is hiring experienced Shift Leaders to join our expanding Michigan stores. In a fast-paced, friendly environment, you’ll lead a team, train staff, and ensure every guest enjoys a 5-star experience. Growth opportunities exist as we expand across the Metro Detroit area and beyond.

You will manage shift operations, reinforce policies, coach teammates, and help deliver fast, friendly service that reflects our family atmosphere. Competitive wages and benefits are offered.

Qualifications

• High School diploma or GED preferred.
• One or more years shift management experience.
• Open or flexible work availability.
• Ability to lead a shift in a fast-paced environment.
• Strong problem solving and decision making.

Responsibilities

• Cultivate a 5-star team environment by recruiting, training, coaching, and counseling team members; communicate job expectations; plan, monitor, enforce policies and procedures.
• Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.
• Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.

Skills

Leadership

Team management

Problem solving

Decision making

Education

High School diploma or GED

Job description

Dunkin' is hiring experienced Shift Leaders to join our expanding Michigan stores. In a fast-paced, friendly environment, you’ll lead a team, train staff, and ensure every guest enjoys a 5-star experience. Growth opportunities exist as we expand across the Metro Detroit area and beyond.

You will manage shift operations, reinforce policies, coach teammates, and help deliver fast, friendly service that reflects our family atmosphere. Competitive wages and benefits are offered.