Guest Experience Shift Leader

Velvet Taco; Charlotte (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with你的

Health Benefits offered for Full-Time

Commuter Benefits

Laid Back Uniform & Cool Swag

FREE Tacos!

Kick Ass Culture that celebrates you

Tattoo reimbursement by CEO

Job summary

Velvet Taco in Charlotte, NC is seeking an energetic hourly Team Member to join our fast-paced restaurant family. You will assist in leading the team, greet guests, and help deliver a warm, memorable guest experience.

Responsibilities include opening, mid, and closing duties, cash handling, POS setup, line checks, and enforcing food safety standards. Benefits include paid time off, health benefits for full-time and part-time teammates, free tacos, commuter benefits, and a laid-back culture that

Qualifications

• Able to greet guests and ensure a positive guest experience.
• Capable of leading a team and maintaining standards.
• Proficient in cash handling and POS procedures.
• Strong knowledge of food safety and sanitation practices.
• Efficient time management in a fast-paced setting.
• Skilled at de-escalating guest issues when needed.

Responsibilities

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash‑handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• Skilled at de‑escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• Role model for maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing obstacles that may prevent a safe work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast‑paced environment and manages time effectively.
• Comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction.

Skills

Guest service

Team leadership

Cash handling

Food safety

Time management

De-escalation

Hospitality

Job description

Velvet Taco in Charlotte, NC is seeking an energetic hourly Team Member to join our fast-paced restaurant family. You will assist in leading the team, greet guests, and help deliver a warm, memorable guest experience.

Responsibilities include opening, mid, and closing duties, cash handling, POS setup, line checks, and enforcing food safety standards. Benefits include paid time off, health benefits for full-time and part-time teammates, free tacos, commuter benefits, and a laid-back culture that