Guest Experience Shift Lead

J000342 JIB Sood Enterprises; Glendale (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with leadership责任

Paid training and leadership develop

Flexible scheduling

Opportunities for growth within our JI

Supportive, family-owned culture

Employee meals and discounts (where应用)

Job summary

Jack in the Box in Glendale, CA is seeking a hands-on Team Leader to guide the shift, support crew, and deliver great guest experiences. You will work closely with management to keep operations running smoothly while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to mentor others, lead by example in a fast-paced environment, and help create an environment where employees feel valued and guests feel welcomed.

Qualifications

• Previous experience in fast food or customer service preferred.
• Natural leadership skills and a positive attitude.
• Strong communication and problem-solving abilities.
• Ability to lead by example in a fast-paced environment.
• Dependability, professionalism, and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Communication

Problem-solving

Team motivation

Customer service

Job description

Jack in the Box in Glendale, CA is seeking a hands-on Team Leader to guide the shift, support crew, and deliver great guest experiences. You will work closely with management to keep operations running smoothly while fostering a positive, respectful, and inclusive workplace.

This role is ideal for someone ready to mentor others, lead by example in a fast-paced environment, and help create an environment where employees feel valued and guests feel welcomed.