Guest Experience Shift Lead

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience and oversee daily operations. You will supervise guest services, manage shakes, cones, and other dip-side items, and ensure accurate POS and gas transactions.

Responsibilities include maintaining store cleanliness, safety, stock rotation, and compliance with all laws and company policies during your shift. Strong English communication and customer-service focus are essential.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.

Skills

Hi Five Guest Experience

English communication

Cash handling

Safety compliance

Teamwork

Job description

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience and oversee daily operations. You will supervise guest services, manage shakes, cones, and other dip-side items, and ensure accurate POS and gas transactions.

Responsibilities include maintaining store cleanliness, safety, stock rotation, and compliance with all laws and company policies during your shift. Strong English communication and customer-service focus are essential.