Guest Experience Shift Lead

Sky Zone Brea; Brea (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Sky Zone Brea is seeking a dynamic Shift Lead to supervise a team of court monitors and crew members in our lively Brea, CA park. Lead by example, deliver exceptional guest experiences, and uphold safety and cleanliness standards to keep the park running smoothly.

The role requires strong communication, reliability, and flexibility, including weekends and holidays. Previous supervisory experience in entertainment or hospitality is preferred, CPR/First Aid is a plus, and campa or training

Qualifications

• Previous leadership or supervisory experience in retail, hospitality, or entertainment preferred.
• Strong communication and interpersonal skills with a team-first attitude.
• Ability to stand, walk, and remain active throughout an entire shift.
• Reliable, punctual, and able to work flexible hours including weekends and holidays.
• Must be 18 years of age or older.
• CPR/First Aid certification is a plus or willingness to obtain upon hire.
• Passion for delivering outstanding guest experiences in a fun, active environment.

Responsibilities

• Supervise and support team members during shifts to ensure smooth and efficient park operations.
• Enforce Sky Zone safety policies and procedures to maintain a safe environment for guests and team members.
• Assist with opening and closing procedures, including POS system operations, transaction verification, and daily operational checklists.
• Deliver exceptional guest service and resolve guest concerns in a timely and professional manner.
• Monitor courts and attractions to ensure compliance with Sky Zone operating standards.
• Train, coach, and motivate team members to meet performance, safety, and guest service expectations.
• Coordinate team assignments, break coverage, and staffing needs throughout assigned shifts.
• Maintain park cleanliness, organization, and operational readiness.
• Communicate effectively with park management regarding staffing, incidents, guest concerns, and operational needs.

Skills

Leadership experience

Team management

Communication skills

Guest service

Job description

Sky Zone Brea is seeking a dynamic Shift Lead to supervise a team of court monitors and crew members in our lively Brea, CA park. Lead by example, deliver exceptional guest experiences, and uphold safety and cleanliness standards to keep the park running smoothly.

The role requires strong communication, reliability, and flexibility, including weekends and holidays. Previous supervisory experience in entertainment or hospitality is preferred, CPR/First Aid is a plus, and campa or training