Sky Zone Brea - Shift Lead

Sky Zone Brea; Brea (CA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Zusammenfassung

Sky Zone Brea is seeking a dynamic Shift Lead to supervise a team of court monitors and crew members in our lively Brea, CA park. Lead by example, deliver exceptional guest experiences, and uphold safety and cleanliness standards to keep the park running smoothly.

The role requires strong communication, reliability, and flexibility, including weekends and holidays. Previous supervisory experience in entertainment or hospitality is preferred, CPR/First Aid is a plus, and campa or training

Qualifikationen

• Previous leadership or supervisory experience in retail, hospitality, or entertainment preferred.
• Strong communication and interpersonal skills with a team-first attitude.
• Ability to stand, walk, and remain active throughout an entire shift.
• Reliable, punctual, and able to work flexible hours including weekends and holidays.
• Must be 18 years of age or older.
• CPR/First Aid certification is a plus or willingness to obtain upon hire.
• Passion for delivering outstanding guest experiences in a fun, active environment.

Aufgaben

• Supervise and support team members during shifts to ensure smooth and efficient park operations.
• Enforce Sky Zone safety policies and procedures to maintain a safe environment for guests and team members.
• Assist with opening and closing procedures, including POS system operations, transaction verification, and daily operational checklists.
• Deliver exceptional guest service and resolve guest concerns in a timely and professional manner.
• Monitor courts and attractions to ensure compliance with Sky Zone operating standards.
• Train, coach, and motivate team members to meet performance, safety, and guest service expectations.
• Coordinate team assignments, break coverage, and staffing needs throughout assigned shifts.
• Maintain park cleanliness, organization, and operational readiness.
• Communicate effectively with park management regarding staffing, incidents, guest concerns, and operational needs.

Kenntnisse

Leadership experience

Team management

Communication skills

Guest service

Jobbeschreibung

Benefits:

• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Training & development

About the Role:

Sky Zone Brea is looking for an energetic and motivated Shift Lead to join our team in Brea, CA! In this role, you'll help keep the fun flowing by leading a team of court monitors and crew members to deliver an unforgettable experience for every guest. If you thrive in a fast-paced, high-energy environment and love inspiring others, this is the opportunity for you!

Responsibilities:

• Supervise and support team members during shifts to ensure smooth and efficient park operations.


• Enforce Sky Zone safety policies and procedures to maintain a safe environment for guests and team members.


• Assist with opening and closing procedures, including POS system operations, transaction verification, and daily operational checklists.


• Deliver exceptional guest service and resolve guest concerns in a timely and professional manner.


• Monitor courts and attractions to ensure compliance with Sky Zone operating standards.


• Train, coach, and motivate team members to meet performance, safety, and guest service expectations.


• Coordinate team assignments, break coverage, and staffing needs throughout assigned shifts.


• Maintain park cleanliness, organization, and operational readiness.


• Communicate effectively with park management regarding staffing, incidents, guest concerns, and operational needs.


• Lead by example and promote a positive, team-oriented work environment.

Requirements:

• Previous leadership or supervisory experience in retail, hospitality, or entertainment preferred


• Strong communication and interpersonal skills with a team-first attitude


• Ability to stand, walk, and remain active throughout an entire shift


• Reliable, punctual, and able to work flexible hours including weekends and holidays


• Must be 18 years of age or older


• CPR/First Aid certification is a plus or willingness to obtain upon hire


• Passion for delivering outstanding guest experiences in a fun, active environment

About Us:

Sky Zone is the world's first indoor trampoline park, bringing the thrill of flight to guests of all ages through exciting attractions and one-of-a-kind experiences. Our Brea location is preparing to become a destination for families, birthday parties, and fitness enthusiasts in the community. We pride ourselves on a culture that is as fun for our employees as it is for our guests — come be part of our opening team that loves what they do!