Guest Experience Service Manager - Luxury Cinema

Cinépolis; Jupiter (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee discount on tickets and food

Milestone gifts

Job summary

Cinépolis USA seeks a Service Manager who will act as a brand ambassador, upholding luxury service standards across front‑of‑house operations. You will lead guest services, servers, bartenders, runners, and concessions while ensuring consistency in food and beverage quality and guest experience.

Reporting to the Assistant General Manager, you will manage hiring, training, scheduling, and daily operations, driving sales goals, and partnering with Human Resources and the Head Office to resolve

Qualifications

• Bachelor’s degree in Business Management or related field preferred.
• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management experience.
• 2+ years supervisory experience required.
• ServSafe certification preferred.

Responsibilities

• Assist the Assistant General Manager in interviewing and training hourly staff.
• Prepare weekly schedules using HotSchedules and ensure shifts are covered.
• Foster professional relationships with staff, HR, and head office.
• Provide direction, coaching and leadership for all employees.
• Lead pre-shift meetings and drive sales goals and promotions.
• Audit staff performance and drive KPI-based targets to maximize sales.
• Oversee In-Seat Dining, auditorium sales and guest experience.
• Maintain clean, safe facilities and adhere to policies.
• Support General Manager with reports, scheduling and analytics.

Skills

Leadership

Professionalism

Communication

Decision making

Guest service

Time management

Multitasking

Accountability

Education

Bachelor’s degree in Business Management

High School Diploma or equivalent

1+ years of bar/restaurant management

2+ years supervisory experience

ServSafe certification preferred

Tools

HotSchedules

LMS

POS systems

Job description

Cinépolis USA seeks a Service Manager who will act as a brand ambassador, upholding luxury service standards across front‑of‑house operations. You will lead guest services, servers, bartenders, runners, and concessions while ensuring consistency in food and beverage quality and guest experience.

Reporting to the Assistant General Manager, you will manage hiring, training, scheduling, and daily operations, driving sales goals, and partnering with Human Resources and the Head Office to resolve