Cinema Service Manager - Lead Guest Experience & F&B

Cinépolis Cinemas USA; Euless (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount on tickets and food

Milestone anniversary gifts

Job summary

Cinépolis USA seeks a Service Manager to reinforce luxury service standards across Front-of-House functions, including Guest Services, Servers, Bartenders, Runners, and Concessions. You will supervise staff, train new hires, and drive local sales performance while upholding brand values.

The role requires supervisory experience in full-service dining, a hospitality mindset, and availability for holidays, nights, and weekends. Equal opportunity employer.

Qualifications

• Bachelor’s degree in Business Management, Hospitality or related field preferred.
• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management required.
• 2+ years of supervisory experience required.
• Full service background, restaurant knowledge, including inventory control and operations.
• ServSafe certification preferred.

Responsibilities

• Assist the Assistant General Manager in interviewing and hiring hourly staff; provide on-the-job training and onboarding.
• Assist with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensure shifts are covered.
• Foster professional relationships with direct reports, peers, supervisor, HR and Head Office.
• Provide direction, coaching and leadership for all employees.
• Conduct daily pre-shift Take One meeting and deliver team sales goals and promotions.
• Maximize sales by auditing staff and setting daily/weekly goals via KPI boards and Take Ones.
• Review sales numbers and adjust operations as needed.
• Manage In-Seat Dining, auditorium sales and guest experience.
• Ensure facilities are clean, safe and in order per policy.
• Perform daily opening, mid and closing duties.
• Assist GM with tasks, reports, scheduling and analytics.
• Assist with special/private events preparation and follow-through.
• Proactively manage guests, resolve issues, and maintain a positive image.
• Communicate with GM and HR regarding employee issues.
• Partner with Regional Projectionist on film ingestion, LMS playlist, and system issues.
• Attend meetings and trainings.
• Support ISD and F&B operations as needed.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Staff training

Scheduling

Operations

Education

Bachelor’s degree in Business Management, Hospitality or related field

High School Diploma or equivalent required

ServSafe certification preferred

Job description

Cinépolis USA seeks a Service Manager to reinforce luxury service standards across Front-of-House functions, including Guest Services, Servers, Bartenders, Runners, and Concessions. You will supervise staff, train new hires, and drive local sales performance while upholding brand values.

The role requires supervisory experience in full-service dining, a hospitality mindset, and availability for holidays, nights, and weekends. Equal opportunity employer.