Service Manager — Luxury Cinema & Guest Experience

Cinépolis USA; San Mateo (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Cinépolis USA in San Mateo, CA is seeking a Service Manager to lead Front-of-House operations, guest services, and dining teams to uphold our luxury service standards. This role focuses on hiring, training, scheduling, and driving sales goals while ensuring a clean, safe environment for guests and staff.

The position is full-time and non-exempt, requiring 1+ year of bar/restaurant management and preferred ServSafe certification.

Qualifications

• Bachelor’s degree in Business Management, Hospitality or related field.
• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management.
• 2+ years of supervisory experience.
• Full service background, restaurant knowledge including inventory control and operations.
• ServSafe certification preferred.
• Standing, walking, lifting, bending, and traversing stairs regularly; ability to lift up to 50 lbs.

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training and onboarding.
• Prepares weekly schedules through HotSchedules and ensures all shifts are covered.
• Fosters professional relationships with direct reports, peers, HR and Head Office.
• Provides direction, coaching and leadership for all employees.
• Delivers pre-shift Take One meetings and achieves sales goals and promotions.
• Monitors sales performance and sets daily/weekly goals via KPI boards.
• Oversees In-Seat Dining, auditorium sales, and guest experience.
• Ensures cleanliness and safety by following policy.
• Assists with reports, scheduling, and analytics; supports events and ISD operations.

Skills

Leadership

Communication

Decision making

Time management

Team supervision

Problem solving

Education

Bachelor’s degree in Business Management, Hospitality or related field

High School Diploma or equivalent

Job description

Cinépolis USA in San Mateo, CA is seeking a Service Manager to lead Front-of-House operations, guest services, and dining teams to uphold our luxury service standards. This role focuses on hiring, training, scheduling, and driving sales goals while ensuring a clean, safe environment for guests and staff.

The position is full-time and non-exempt, requiring 1+ year of bar/restaurant management and preferred ServSafe certification.