Guest Experience Service Manager

Popeyes-01d9eb60; Haines City (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay and BonusOpportunities

Daily Pay & Electronic Pay

Paid Time Off

401 K/ Retirement

Health insurance: Medical, Dental &amp

Vision

Shift Meal

Opportunities for Growth and Advancem

Job summary

Popeyes is hiring a Service Manager to lead the front-of-house team and ensure a memorable dining experience for Guests. You will drive service standards, train new staff, and coordinate with kitchen and production teams to execute daily operations.

The role emphasizes Cajun hospitality, teamwork, and a proactive approach to quality, with a focus on coachable training plans, performance tracking, and maintaining a fast-paced, guest-centered environment.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly in a fast-paced setting.
• Previous experience in a kitchen or food service environment is preferred but not required.
• Ability to stand for 4–10 hours.
• Capable of lifting up to 50 lbs without assistance.
• Willingness to work weekends, holidays, and flexible shifts.

Responsibilities

• Provide Cajun hospitality and maintain service basics.
• Lead drive-thru with speed initiatives and suggestive selling.
• Onboard and train new service team members (5-day plan).
• Manage weekly sales forecasts and staff schedules.
• Oversee service communications between teams and track progress.
• Ensure completion of the Service Tracker and PA closeouts.
• Maintain clean, organized FOH and drive-thru areas.

Skills

Attention to detail

Team communication

Food service experience

Willingness to work weekends

Job description

Popeyes is hiring a Service Manager to lead the front-of-house team and ensure a memorable dining experience for Guests. You will drive service standards, train new staff, and coordinate with kitchen and production teams to execute daily operations.

The role emphasizes Cajun hospitality, teamwork, and a proactive approach to quality, with a focus on coachable training plans, performance tracking, and maintaining a fast-paced, guest-centered environment.